CUSTOMER SERVICE REPRESENTATIVE
MARKHAM, ONTARIO, CANADA
Pacific Smoke International is Canada's largest and leading distributor of electronic vaporizers and award-winning e-liquids. Our goal is to help people nationwide to quit smoking and make the switch to a safer alternative. We have achieved tremendous growth over the last four years and we are seeking a passionate and organized Customer Service Representative to join our Customer Service team. Take part in joining an exciting career in a booming industry!
JOB DESCRIPTION:
The successful candidate will be to serve customers by providing product and service information and to resolve immediate product and service problems. Process orders in a timely matter to keep up with customer’s demand.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Identify and assess customers’ needs to achieve satisfaction.
  • Effectively manage multiple accounts and provides customer support via email and telephone.
  • Processes sales orders into company database and issues invoices.
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
  • Liaise with various departments to ensure customer satisfaction and maximize productivity.
  • Work with customer service manager to ensure proper customer service is being delivered.
  • Answer questions about warranties or terms of sale.
  • Assist with placement of orders, refunds, or exchanges.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
  • 2+ Year of CSR work experience in wholesale industry
  • Education: High School Diploma or equivalent; college degree preferred
  • Net Suite ERP System is an asset
  • Familiar with CRM systems and practices
  • Strong phone contact handling skills and active listening
  • English – Excellent in both written and oral
  • French – Written and oral will be an asset
  • High degree of proactive problem solving and situational analysis
  • Extremely punctual, reliable, and organized
  • Ability to multi-task, prioritize and ability to work under pressure
  • Bilingual in English and French is an asset
JOB LOCATION(s):
  • Markham, Ontario, Canada
SHIFT:
  • Monday - Friday (Day Shift)
  • 9 am – 5 pm
JOB TYPE:
  • Full-time
THE REWARDS:
  • Competitive compensation
  • Ongoing learning and development opportunities
  • Group Benefits Program
  • Awards for top performers and employee tenure
If this is the position you are looking for, please email

Write the position and your name in the subject header.
In order to be considered for this role, please attach your resume.


Thank you for your applications, only qualified applicants will be contacted.

Pacific Smoke international is an equal opportunity employer and encourages all qualified candidates to apply. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.