CUSTOMER SERVICE REPRESENTATIVE
MARKHAM, ONTARIO, CANADA
Pacific Smoke International is Canada's largest and leading distributor of electronic vaporizers and award-winning e-liquids. Our goal is to help people nationwide quit smoking and make the switch to a safer alternative. We have achieved tremendous growth over the last four years and are seeking a passionate and organized Customer Service Representative to join our Customer Service team. Take part in joining an exciting career in a booming industry!
JOB DESCRIPTION:
The successful candidate will be to serve customers by providing product and service information and to resolve immediate product and service problems. Process orders in a timely matter to keep up with customer’s demand.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Identify and assess customers’ needs to achieve satisfaction.
  • Effectively manage multiple accounts and provides customer support via email and telephone.
  • Processes purchase orders into company database and issues invoices.
  • Provide appropriate solutions and alternative to handle complaints to satisfy each individual customer.
  • Keep records of customer interactions, and make adjustments to customers’ account; build sustainable relationships of trust through open and interactive communication.
  • Liaise with various departments to ensure customer satisfaction and maximize productivity.
  • Other works assigned by Manager.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
  • 1 Years of work experience in similar field.
  • Education: Post-secondary education is an asset.
  • Net Suite ERP System is an asset.
  • Proven customer support experience.
  • Strong phone contact handling skills and active listening.
  • English – Excellent in both written and oral.
  • French – Written and oral will be an asset.
  • High degree of proactive problem solving and situational analysis.
  • Extremely punctual, reliable, and organized.
  • Ability to multi-task, prioritize, and manage time effectively.
  • Ability to thrive in a fast-paced, rapidly changing work environment with many competing priorities.
  • High attention to detail and accountability in analytical assessments, but with the aptitude to maintain a big picture perspective.
  • Hard-working and committed to producing great end results.
JOB LOCATION(s):
  • Markham, Ontario, Canada
JOB TYPE:
  • Full-time
THE REWARDS:
  • Competitive total compensation package.
  • Ongoing learning and development opportunities.
  • Group Benefits Program.
  • Awards for top performers and employee tenure.
If this is the position you are looking for, please email

Write the position and your name in the subject header.
In order to be considered for this role, please attach your resume.


Thank you for your applications, only qualified applicants will be contacted.

Pacific Smoke international is an equal opportunity employer and encourages all qualified candidates to apply. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.