Ontario Cannabis Store Warranty Service Centre
Return Policy & Warranty for Consumers
All communications will be done only through 

Visitors and unauthorized emails will not be accepted. No exception. You may return defective items within 90 days of date received as indicated on your original receipt. Our policy covers any manufacture defective items, and dead on arrival items.

 

Items damaged by misuse or improper care from users are not covered by our policy, if you received items that you do not know how to use, please feel free to contact us at 

rma@pacificsmoke.com for proper care instructions and more in-depth information of your items. We are happy to help. 

For details of our Ontario Cannabis Store Warranty Policy please refer to the first page of our “Ontario Cannabis Store Warranty Policy & Guidelines”.

Ontario Cannabis Store Warranty Procedure
    1. Please read the “Ontario Cannabis Store Warranty Policy & Guidelines”  information before proceeding.

    2. Fill out the Ontario Cannabis Store Warranty Form entirely.

    3. Please allow up to 2 weeks for Ontario Cannabis Store Warranty Service Center to process your online form.

      • Upon approval, Ontario Cannabis Store Warranty Service Center will send you a replacement device and cover return shipping cost.

      • If we are unable to identify the problem through the video, Ontario Cannabis Store Warranty Service Center will request you to ship us the defective device at your cost.

      • If declined, Ontario Cannabis Store Warranty Service Center will send an email to inform you.