Items damaged by misuse or improper care from users are not covered by our policy, if you received items that you do not know how to use, please feel free to contact us at for proper care instructions and more in depth information of your items. We are happy to help.
For details of our Aspire Consumer Warranty Policy please refer to the first page of our “Aspire Consumer Online Warranty Form”.
-
Please read “Aspire Consumer Warranty Policy” information before proceeding
-
Please check the security code on Aspire official website to confirm the authenticity of the product before submitting a warranty request or shipping.
Visit www.aspirecig.com (scroll down to the bottom of the page) -
Fill out the Online Aspire Consumer Warranty Form entirely.
-
Please allow up to 4 weeks' time for Aspire Warranty Service Center to process your online form.
-
Upon approval, Aspire Warranty Service Center will send you a replacement device and cover return shipping cost.
-
If we are unable to identify the problem through the video, Aspire Warranty Service Center will request you to ship us the defective device at your cost.
-
If declined, Aspire Warranty Service Center will send an email to inform you.